Important Lifetime Insurance Update
Dear Valued edelkrone Customer,
We hope you're as excited about your new purchase as we are to serve you. At edelkrone, we take immense pride in providing top-notch service and products to all our customers, and we're truly grateful for your business.
We would like to take this opportunity to share an important update concerning our Lifetime Insurance policy. As of January 1, 2023, we've shifted our approach to only offer Lifetime Insurance on products purchased directly from our website outside of discount campaign periods. This change is a part of our ongoing commitment to provide the best possible service to our customers.
We understand that some of our products purchased through our partner dealers might still contain a Lifetime Insurance registration card within their packaging. If you've found one of these, please note that the new policy applies, and unfortunately, it will not be valid for registration.
While we regret any inconvenience this may cause, we assure you that your product is still covered by edelkrone's comprehensive warranty. This guarantee ensures that your product is of the highest quality and will perform to our exacting standards. Should you experience any issues with your product, we encourage you to reach out to the dealer you purchased it from or contact us directly. Our dedicated support team is always ready and willing to assist you.
We understand the critical role our products play in your videomaking endeavors and we are committed to standing by our products and customers.
Once again, we thank you for choosing edelkrone, and we look forward to supporting you in your creative journey.
Your edelkrone Team